Privacy Policy

 

When it comes to your personal information it is important to us at Bloom and Grove that we respect your privacy. We want to be open and transparent about what data we collect, how we use it, and your rights and choices.

By using Bloom & Groves services, you confirm you have agreed to the Terms & Conditions and have read and understood this Privacy Policy.


Analytics

Our website collects personal data to power our websites analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of our website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Customer accounts

If you create a customer account on our website, we collect personal information to deliver our services and improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us

Emails Communication

Abandoned cart emails

 You’ll receive an automated email within 24 hours after you abandon your shopping basket if all of the following occur:

  • You enter your email address at checkout or are logged into your Customer Account.

  • You add a product that is in stock to your shopping basket.

  • You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email at any time.


Marketing emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order and account emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You have created a Customer Account

  • Your Customer Account password has been reset or updated

  • You have made a purchase

  • Your order has sent for delivery

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

Our website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

Visitor data

For customers

When you buy something on our website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, our website may auto-complete your delivery and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run our website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.